Job Details
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Job Description
Job responsibilities:
- Manages the day-to-day operations and functions at the Technical Help Desk and Technology Service and Support
- Check service desk for tickets assigned to the queue and process tickets based on severity or first-in-first-out.
- Check configurations, utilities, software default settings, etc. for the local workstation.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Review inventory of all equipment, software, and software licenses.
- Carry out timely workstation hardware and software upgrades as required.
- Follow up on issues for escalation and check as appropriate.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN).
- Ability to diagnose and resolve basic technical issues
- Assign users and computers to proper groups in active directory.
- Perform other job-related duties as assigned.
Job Requirements
Education:
- Bachelor's degree in Information Technology, Computer Science, or Engineering.
Years of Experience:
- 3 to 5 years of experience in the same field.
Other skills and qualifications:
- Strong knowledge of Microsoft Oss, Microsoft Office applications, and Office 365.
- Very good communication, problem-solving, and decision-making skills.
- Understanding ITIL Principles, and work with the ticking systems
- Basic knowledge of virtualization technology.
