Job Details
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Job Description
- Installing and configuring and upgrading computer hardware and software
- Respond to support queries from help desk ticketing system, phone and email.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware
- Installing and troubleshooting of CCTV
- Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
- Managing employees' emails/accounts.
- Adding and updating inventory of all equipment, software, and license users
- Creating and updating IT data documentation if needed
Job Requirements
- Bachelor’s degree in computer science or a related field.
- 0-1 years of experience working in a help desk environment
- A+, N+ is preferred
- Excellent communication skills.
- Highly organized to handle Help desk tickets effectively
- Ability to diagnose and resolve basic computer technical issues
- Flexibility to work a variety of shifts
