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Job Description
- Support Engineer who understands how to troubleshoot and resolve complex technical issues. S/he has superb customer facing abilities and is comfortable translating complex technical issues into language anyone can understand.
- The Support Engineer will handle inbound escalations and be the primary escalation interface into our Engineering team. This role will directly own the internal and customer facing knowledge databases and enjoys both issue triage, as well as documentation.
Job Requirements
- College degree (CS degree preferred)
- Fluent in English
- Relational database experience, SQL expertise and TSQL language
- 2+ years related experience preferred
- Excellent communication and writing skills & with a strong customer focus
- Working experience with ticketing system, Jira, and Teams or similar systems.
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