Customer Service Call Center.
New Cairo, Cairoposted 3 months agoJob Details
Skills And Tools:
Job Description
Answer phones professionally.
Respond to customer inquiries.
Research required information using available resources.
Handle customer complaints and transfer it to the concerned department.
Provide customers with product and service information.
Process orders, forms and applications.
Identify and escalate priority issues.
Route calls to appropriate resource.
Follow up customer calls where necessary.
Complete call logs.
Complete call reports.
Complete system actions related to each call.
Job Requirements
Qualification:
· Bachelor's degree from a well-known university.
Experience:
· Six months or more experience in a call center environment.
· Knowledge of customer service principles and practices.
· Customer service experience.
· Knowledge of administration and clerical processes.
· Relevant product knowledge.
· Proficient in relevant computer applications.
· Good keyboard skills.
· Very good English- Spoken and written English
Skills:
· Verbal and written communication skills.
· Listening skills.
· Problem analysis.
· Problem-solving Skills
· Customer service orientation.
· Organizational skills.
