Job Details
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Job Description
- Receiving customer complaint via Mail and call.
- Making first troubleshooting on customer connection.
- Solving customer Trouble Tickets as FCR.
- Escalating Trouble Tickets which were not solved as FCR to concerned team.
- Following and escalating in the delayed and breached Trouble Tickets.
- Periodic meeting to visit VIP customers to discuss and solve any problems.
- Generating periodic reports for customers.
- Working to escalate the repeated problems to finalize it permanently.
- Following and finalizing KA customers problems.
Job Requirements
- Previous experience within ISP Providers 1-3 Years.
- B.Sc degree in Communication Engineering or BA in Computers and Information
- Up-to-Date with new technical solutions & concepts across the market
- Communication, Presentation and Analytical skills
- Good Knowledge in networking solutions and services.
CERTIFICATIONS:
Essential:
CCNA
Desirable
CCNP
