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Job Description
- Supervise and monitor the performance of the customer service/sales representatives.
- Join in developing new sales techniques and recommending improvements if there for business growth and profitability.
- Ensures that customers receive the quickest service possible.
- Assists representatives in handling disappointed customers
- Uses social media to help promote the company’s products
- Ensures a seamless process flow from the customer’s initial order to the delivery of products and services
- Trains the company’s representatives
- Analyzing and meeting the customer needs
- Perform with reports
- Helps create, update and maintain call script for representatives
Job Requirements
- Educational level: Bachelor degree
- 3-5 Years Experience in sales and customer service
- Management and Leadership skills
- Problem-solving skills.
- An effective communication skills.
- Analytical skills
- An up-to-date mindset
