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Job Description
- Supporting senior management in planning, managing and implementing the operation’s strategies.
- Responsible for improving the quality of operation outputs and efficient service platform on process and systems prospective.
- Building the quality assurance house for all operation service platforms (Production / Billing & Collection / Customer Care … etc).
- Supporting PMO team as focal point for all issues related to operation’s objectives in any project’s scope.
- Assuring all processes met the standard TAT and quality operation KPIs.
- Taking the corrective actions and reporting for all gaps areas in operation work flows and processes notes.
- Continuing processes improvement and maintaining the standard outputs for each process.
- Liaise with Operations Heads under COO for control function subjects (compliance / risks / auditing / Data Privacy topics / Legal) under COO scope.
Job Requirements
- Business study and preferable MBA or Master degree.
- Previous experience in operation experience / Continues Improvement.
- TQM or Six Sigma is preferable.
- English / Excellent Computer Skills.
- Good communication skills.
- Analytical Skills.
- Project management experience.
- Quality Assurance background.
- 4-6 years of experience.
