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Job Description
- Front line implementer to our clients by phone, email, and web conferencing.
- Troubleshooting solutions to questions that arise in a timely manner.
- Becoming an expert in our software and staying on top of new and changing features.
- Working with the team to identify and solve potential product issues.
- Ensuring customer satisfaction with our service.
- Training customers on how to use the software.
- Informing management of recurring problems or Clients at risk.
- Offering suggestions to customers on how to implement the software in their practice.
- Respond to database-related queries and issues in a timely fashion.
- Monitor database activities on a daily basis to ensure the reliability and security of databases.
Job Requirements
- Bachelor Degree Accounting, Information technology, or equivalent
- 2-4 years of experience in ERP, Supply Chain\Financials
- Previous experience in implementation 2 or more projects
- Fluency in English is a must
