Electrical Doors Service and Installation Engineer

Primary Purpose of the job :

Responsible to carry out correct and zero defect repair in the allotted time frame and diagnose problems on all types of units he has been trained on.

Conduct failure analysis to determine the root cause (S) of repeat breakdowns.

Principal Accountabilities:

• Troubleshoot and repair failures in the safest, quickest possible manner
• Evaluate parts for re-usability
• Order parts using correct and current time etc.
• Return unused parts on job completion to facilitate job closing and invoicing
• Maintain all filed vehicles if made available, in a clean and presentable condition
• Write service or job reports on each job
• Maintain good customer contacts and relations
• Uses special tools in a safe and careful manner, reporting any damage or breakage immediately to his supervisor
• Work overtime when required
• Observe company safety rules at all times
• Maintain good housekeeping
• Be willing and capable of passing on his skills to trainees under his supervision, in line with his department's traineeship Program, or be receptive of being trained in coaching and assessing in the work place.
• Confidentiality for all information, document, price, ……..)
• Carrying out all duties requested by Direct Manager.

KPIs/KPAs:

• 100% responsible in diagnosing problems on related machinery/equipment/engines.
• 100% responsible in solving the problem right the first time.

Supervises:

• Mechanics/Electrician