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Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by employee to the appropriate internal team
Job Requirements
- Network fundamentals
- Troubleshooting and repair
- IP Telephony fundamentals
- Office Exchange Online 365
- Manage and monitor viruses & Spyware.
- VMWare Administration
- Net Backup Veritas Administration
- Cisco call Manager
- FortiGate Administration
- Domain, DHCP, DNS
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