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Job Description
- Troubleshooting technical issues ( hardware and OS )
- Diagnosing and repairing faults. Ability to identify repair and replace faulty PC/laptop spare parts
- Maintain HW Stock and pc / laptop availability and purchases
- Installing and configuring hardware and software.
- Resolving network issues (lan/wan /wireless)
- Provide support for employees by phone, remote and email in a timely manner.
- Testing and evaluating new technologies
- Support to CCTV , IP phones and ACCESS system troubleshooting and installation
- Basic configuration and troubleshooting cisco routers and switches
- Basic knowledge in Active directory and user management
Job Requirements
- Degree in Computer Science or Information Technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- 2+ years Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.