Job Details
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Job Description
Responsibilities:
- Presenting and demonstrating Alnafitha’ S services to customers.
- Build scope of work/low level technical scope based on the business requirements.
- Deliver regional technical implementations and solution design within Alnafitha’ services on customer’s sites and remotely.
- Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
- Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
- Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
- Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
- Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
- Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technlogy.
- Deliver solutions related documentations that could include scope of work / user manual.
- Participating in building Alnafitha’ s technical content library. Ex. Knowledge base and other technical contents.
- Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
- Mentor other team members on deployed solutions and best practices.
- Perform other related duties as assigned.
Job Requirements
Candidate Experience:
- To excel in this position, you will need to:
Certification Requirements:
- Bachelor’s degree in Computer Science or equivalent.
- AWS solution architect professional (Must)
- Azure Solutions Architect Expert (Preferred)
- Microsoft Certified System Engineer - (Preferred)
Technical Skills:
- Experience in same or similar technology: 5+ (Microsoft Windows server, Microsoft Active directory, Microsoft azure, Amazon webservice, Devops, GCP)
- Experience being involved in different types of solution implementations
- Good technical background with the ability to discuss architecture, hardware and software.
- Experience across different industry sectors.
- Good Experience with System center configuration manager.
- IT networking skills and experience
- Excellent understanding of Windows, UNIX and Linux infrastructure including File System, Registry, Active Directory, user profiles, security.
- Understanding of virtualized technologies such VMWare and Hyper-V
- Acceptable experience with databases such as MYSQL, MSSQL.
Personal Skills:
- High sense of responsibility and ownership, acting like owner in what you do.
- Exceptional communication and presentation skills
- Being able to work on their own or in a team
- Being able to work to tight deadlines
- Ability to maintain composure during stressful situation
- Handling many tasks & responsibilities
- Fluent in Arabic and English.
Working Conditions:
- Business travels could be required up to 50% [covered by the company].
- Working on Weekends, Holidays or outside the business hours could be required [covered by the company].
