Call Center Executive
MENASSAT -
New Cairo, CairoPosted 2 years ago13Applicants for1 open position
- 13Viewed
- 5In Consideration
- 7Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Responsible for maintaining the smooth delivery of services rendered to investors and buyers through handling complaints and inquiries.
- Deliver a class-leading quality-oriented customer service to help drive customer loyalty, improve Menassat branding and support continuous sales.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile, Seize opportunities to up sell products when they arise.
- Keep records of all conversations in the contact center database (CRM System) in a comprehensible way.
Job Requirements
- BSc/BA in Business administration or relevant field.
- 1-3 years total experience in same industry.
- Excellent verbal communication skills.
- Technical Proficiency and Understanding of our projects.
- Problem-Solving and Flexibility.
- Excellent English Language skills.
