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Job Description
Job Description
The selected candidate will be responsible for the architecture, design, support and integration of VOIP and GWs solutions for multiple application solutions Architect the design of VOIP Solution
- Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
- prepare implementation plans and scheduled.
- Linux deployment, operation and monitoring
- Troubleshooting tools such as Wireshark and tcpdump.
- Relational Databases (MySQL, Postgres)
- Knowledge and(or) experience in configuring and troubleshooting Cisco TelePresence /Cisco Meeting Server video conferencing technologies and solutions for customers is highly desirable.
- Knowledge in Webex hybrid solutions.
- Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
- Work with Cisco TAC and help guide managing the Contact Center Enterprise environment
- Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
- Reviews or presents technology solutions to working teams, suppliers, and customers.
- Demonstrated ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
- Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management
- Call control/routing protocols such as : SIP, H323, MGCP, SCCP FXO, FXS, and POTS.
Job Requirements
Qualifications
- Minimum 3 years in above technologies
- Strong network programming skills (TCP/IP / sockets) preferred
- Comfortable communicating with technical and nontechnical audiences, both internal and external
- Capability to produce technical documentation of design and implementation
- CCNP Collaboration, CCNA. Optional CCIE.
- Knowledge of Cisco ICM and CVP call script development education Required
- Bachelor's degree or equivalent experience required skills: UCCE Engineer, UCCE, VOIP Engineer, Cisco Voice Engineer, Voice Engineer
Additional Skills preferred
- Experience with networking and how the VOIP systems integrate on a corporate network.
- Knowledge of UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client.
- Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task
- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail
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