Restaurant Manager

Position Summary:

To manage a Burger King Restaurant on a profitable basis, consistently serving quality food with fast, courteous service in clean and pleasant surroundings.

Profit Control.

• Achieve sales &profit target –manage P&L to required budgets.
• Maintain &improve QSC standards ensuring profitability, sales growth & other agreed goals.
• Ensure that security measures & policies relating to cash stock & assets are implemented effectively with regard to sales.
• Develop projections of controllable items

People Developer

• Ensure that all management &staff are trained to the required B.K. standard.
• Motivation & development of staff & mgrs. in line with business objectives.
• Provide training & development plans for all & ensure they are completed.
• Conduct management and staff appraisals
• Conduct regular staff & management meetings.
• Delegate key tasks to management team to maximize their potential & identify potential in staff members and develop accordingly.

Basic Function:

• Ensuring that appropriate people standards are achieved within Human Resources guidelines. 
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• Achieve the necessary staffing and scheduling of restaurant to accomplish restaurant goals and standards.
• Analyze cost controls and sales trends by monitoring month end reports and statements.
• Implement local promotions and marketing plans.
• Monitors sales projections and budgets versus actual sales.
• Implements approved sales building programs.
• Aware of competitive actions and growth.
• Aware of changes in the community and impact on sales.
• Recommends local store marketing plan to resolve sales shortfalls.
• Maintains continuity with current media messages and restaurant marketing efforts.
• Implements approved Birthday Parties programs. Implement training, motivation and retention programs at all levels in restaurant.  Ensure all training and development standards are met at the store level.
• Utilizes crew growth ladder so that restaurant operates with certified positions.
• Monitors crew training practices.
• Develops managers through use of personal development plans.
• Works with managers to provide monthly development objectives.
• Personal performance is exemplary of all policies and procedures.
• Communicates specific performance standards on a timely basis.
• Observes performance and provides consistent feedback.
• Utilizes effective performance review techniques.
• Proper performance review documentation is established through an effective monitoring system.
• Maintain restaurant building and equipment in a condition that ensures customer service and customer image goals are met.
• Handle customer complaints.
• Maintain operations to Burger Standards.
• Ensures that current standards, including acceptance of raw product are understood and communicated to all restaurant management.
• Ensures that all production systems, time and temperature standards are current and followed:
• Communicates service standards on performance, appearance and atmosphere.
• Communicates and monitors standards for cleanliness, sanitation and safety.