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Job Description
Main Job Duties:
- Act as the point of contact among sales team, warehouse, logistics, purchasing, engineering, customers and other external partners using the ERP system.
- Responding promptly to inquiries and communicating with customers through various channels.
- Follow ordering cycle with sales team regarding (placing orders, releasing items to warehouse, completeness of delivery data to ship orders, issuing invoices, follow up the delivery with customers, returns, back orders, etc.)
- Manage information flow in a timely and accurate manner.
- Perform customer verification and follow-up with sales team and customers to obtain shipping address corrections for incomplete or incorrect addresses.
- Open and maintain customer accounts by recording account information and updating their data regularly.
- Maintain electronic (database) and paper records ensuring information is organized and easily accessible.
- Handle complaints by clarifying and determining the cause of the problem, submit it to the responsible sales person and follow up to ensure resolution.
- Customer survey about after-sales service and submit results to direct manager.
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Maintain a record of all claims processed by the CS Dept.
- Prepare and support in the bids’ / tenders’ standard documentations.
- Handle confidential documents ensuring they remain secure.
- Liaise with other admins to handle requests and queries from managers.
- Perform any other duties as assigned.
Job Requirements
- Bachelor degree in any related field. (Business administration / commerce backgrounds are preferred).
- From 1 to 3 years’ experience preferred.
- Good Command of English (written & verbal).
- Good Microsoft Office proficiency, (Excel, Word, and outlook) is a MUST.
- Good written and verbal communication skills.
- Have strong sense of responsibility.
- Self-motivated.
- Team player.
- Eagerness to learn.
- Demonstrates an openness to change and readily learns and adapts to new technologies.
- Punctual, disciplined and result oriented.
- Attention to details.
- Customer service orientation and ability to adapt/respond to different types of characters.
- Self-Control.
- Problem solving.
- Critical Judgment.
- Ability to multi-task, prioritize, and manage time effectively.
- Females only.
