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Job Description
- Overall guidance on Oracle & Hyperion Financial Management, Planning & Budgeting best practices to maximize the system return on investment on each of the implemented applications
- Advise the Federal entities based on business analysis skills and promote best business practices across all Oracle & Hyperion Financial Management, Planning & Budgeting and custom made modules
- Provide on-going onsite support for all Oracle Financial, Payroll, Supply Chain & Hyperion Financial Management, Planning & Budgeting modules, customized Hyperion applications, implemented at the Federal entities with a capacity to solve raised issues in a timely manner by supplying certified consultants to be present on average on-site as per the duration indicated above at the Oracle Shared Services Center
- Provide key and end users with functional and technical assistance, guidance to optimize the Solution’s use and adoption and to build Ministries internal skills, in particular in relation to processes, functionalities, configurations and any other required measures
- Provide on-going Oracle & Hyperion support for a Oracle Financial, Payroll, Supply Chain & Hyperion Financial Management, Planning & Budgeting, customized Hyperion applications implemented at the Ministries with a capacity to solve raised issues in a timely manner, through a service desk accessible by phone/web, from Sunday to Thursday between 8:00 and 18:00 excluding official public holidays in the UAE
- Level 1 and 2 support of the Solution as per the agreed service level agreement. Trouble shooting and errors analysis
- Provide in depth analysis of the tickets registered, identify root causes of these tickets and propose measures to reduce the number of tickets through user training, change management and education.
- Periodic regression testing as part of Oracle & Hyperion Financial Management, Planning & Budgeting, customized Hyperion applications
- Define and execute test scripts for each Oracle / Hyperion Financial Management, Planning & Budgeting, customized Hyperion applications
- Tracking, monitoring and escalation of issues, raised via phone calls, any mobile applications, web access, emails, in the Ministry’s ticketing tool and / or follow up of service requests on behalf of the Ministries
- Provide the respective key users/project teams with a weekly update on open service requests with Oracle & Hyperion Financial Management, Planning & Budgeting and customs solutions through ticketing system
- Act as back-up for the Client’s IT security manager and operate system administration (management of roles and responsibilities).
- To understand the requirements for the consultant’s profile, years of experience and other details for this component of the scope of work.• Overall guidance on Oracle & Hyperion Financial Management, Planning & Budgeting best practices to maximize the system return on investment on each of the implemented applications
- Advise the Federal entities based on business analysis skills and promote best business practices across all Oracle & Hyperion Financial Management, Planning & Budgeting and custom made modules
- Provide on-going onsite support for all Oracle Financial, Payroll, Supply Chain & Hyperion Financial Management, Planning & Budgeting modules, customized Hyperion applications, implemented at the Federal entities with a capacity to solve raised issues in a timely manner by supplying certified consultants to be present on average on-site as per the duration indicated above at the Oracle Shared Services Center
- Provide key and end users with functional and technical assistance, guidance to optimize the Solution’s use and adoption and to build Ministries internal skills, in particular in relation to processes, functionalities, configurations and any other required measures
- Provide on-going Oracle & Hyperion support for a Oracle Financial, Payroll, Supply Chain & Hyperion Financial Management, Planning & Budgeting, customized Hyperion applications implemented at the Ministries with a capacity to solve raised issues in a timely manner, through a service desk accessible by phone/web, from Sunday to Thursday between 8:00 and 18:00 excluding official public holidays in the UAE
- Provide in depth analysis of the tickets registered, identify root causes of these tickets and propose measures to reduce the number of tickets through user training, change management and education.
- Periodic regression testing as part of Oracle & Hyperion Financial Management, Planning & Budgeting, customized Hyperion applications
- Define and execute test scripts for each Oracle / Hyperion Financial Management, Planning & Budgeting, customized Hyperion applications
- Tracking, monitoring and escalation of issues, raised via phone calls, any mobile applications, web access, emails, in the Ministry’s ticketing tool and / or follow up of service requests on behalf of the Ministries
Job Requirements
- Experience: 10 years
- Gender: Male or Female
- Location: Nasr City
- Fluent in English language is mandatory
- Able to travel abroad when needed
