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Operations Supervisor

Inca & Co
New Cairo, Cairo
Posted 3 years ago
259Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Duties & Responsibilities :

E-commerce Operations :

  • Make sure the e-commerce site is up and running and make sure all orders are processed on time. 
  • Manage third parties shipping vendors and agencies for E-commerce order deliveries .
  • Make sure all new items are on the website with all the technical details .
  • Manage and coordinate with the digital marketing team the Photoshoots production including location scouting, equipments needed etc.. 
  • Review and update the e-commerce stock levels and replenish stocks accordingly .
  • Manage the e-commerce customer service team and Handle all the digital requests.

Retail Operations : 

  • Manage Store maintenances, and act as a project manager for any new location construction. 
  • Work closely with store managers to support stores operations .
  • Follow up and assist on the VM for the in store display with the design team and store managers.
  • Follow up on the opening and closing of the stores and supervise it with the store managers.
  • Responsible for all sales staff uniform and make sure appearance guidelines are in-place. 
  • Approve and follow up with production for all special and customize made orders with the retail shops and make sure they are delivered on time. 
  • Coordinate with the store managers the bi-weekly in-store merchandising replenishment plan .

Production Planning :

  •  Manage the production process from sample approval to distribution center delivery for retail locations, trade accounts and e-commerce. 
  • Coordinate with vendors on production timelines and action planning, supervise purchase order management, cost analysis, raw material procurement, factory capacity, production sample review, testing requirements, shipment status & consolidation. 
  • Internally communicate factory timeline, risk analysis, PO status, delivery metrics, and sample coordination. 
  • Manage the trade projects production process and act as the focal point between the business development team and the production team .
  • Support the Production and sourcing team in sourcing new suppliers .
  • Develop clear product technical sheets and make sure BOM’s are updated and communicated with the Finance department .
  •  Handle all quality control issues and create a quality check points for all our local and global manufacturing processes.

Demand Planning: 

  • Manage all operations related areas in the ERP system either inputs or outputs .
  • Monitor the company stock level and create a bi-weekly stock report to and assess our stock levels and take needed action. 
  • Defining the raw material stock levels needed for the new collections development.
  • Conduct quarterly / monthly demand forecasting report for current and future product categories incl. market research for new marketing, liaise with the sales and marketing teams to understand our customers needs and take action needed. 

Job Requirements

  • 3+ years product operations management.
  • Project Management experience .
  • The ideal operations supervisor professional for this position will be an autonomous individual with a proven background in managing teams.
  • You will be confident in all areas of operations and have experience in managing multiple activities. In addition, you will be a confident communicator and be willing to influence through best practice and ROI.
  • Used to working across an already existing team managing projects and their outcomes
  • Ability to analyze and present strategies based on results.
  • Experience managing e-commerce operations is a plus.
  • Candidate must be detailed oriented, well organized and able to manage the company resources efficiently, who can work individually or in a team , with great interpersonal skills.

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