Job Details
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Job Description
- Handling customer's inquiries & Respond to comments on all our Social media Platforms
- Coordinating between the inquiries received and the concerned departments
- Serving in the day-to-day engagement and conversation for all our social media accounts
- Informing our users by explaining procedures; answering questions; providing information.
- Creatively go out of script and tailoring personalized messages according to the type of inquiries
- Collaborate regularly with other departments to manage our content, identify our Unique Selling Points and address all concerns
- Review and moderate all user-generated content and lead all discussions on different Facebook Groups and YouTube channels
- Conducting reports to evaluate all inquiries and feedback.
Job Requirements
- Bachelor’s degree in any field.
- Flexibility with rotational shifts & days off is a MUST
- Proficiency in Arabic is a MUST.
- Teaching or educational background is preferred.
