Payments Customer Service Executive - French is a must

Activities that involve Manual & Semi-automated Payments, Cheque Payments, Bills, etc. would fall under this job role.

• The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s) in accordance with procedures. 
•  Voice processes concerning payment orders from HSBC customers – Outbound calls with customers conducted according to scripts and rules with appropriate customer care
• Fraud detection, annihilation any fraud attempt
• Working on different requirements systems
• Authorization seeking with branch concerning: account restrictions, liquidity availabilities, signature verification High Risk Countries, call-backs, etc.
• Identify and escalate any issues effectively which have any impact of the SLA/Quality to appropriate parties.
• Co-operation with team members and stakeholders
• Updating the procedures/manuals – upon Team Leader / Manager request
• Co-operation in solving all complaints issues connected to payment activities
• Providing practical training and support for new joiners/cross-trained staff
• Active participation in initiatives which may lead to process simplification or automation
• Other responsibilities might be assigned by Management Team.