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Job Description
We are looking for a Customer Support Specialist - (Work from home)
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
Job Requirements
- Excellent English
- Good communication skills
- Patience when handling tough cases
- Familiarity with our industry is a plus