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Job Description
- Deliver technical support to clients via phone.
- Troubleshoot any reported problems and solve end users issues reaching resolution to ensure customer satisfaction
- Apply operating system updates, patches, and configuration changes.
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Install and configure new hardware and software.
- Configure and support desktop equipment and associated software; also undertake equipment moves and changes and document configuration for the system.
- Add, remove, or update user account information, resetting passwords, etc.
- Diagnose and resolve desktop faults in a quick and efficient manner
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Job Requirements
- Bachelor degree from engineering (computer or communications)
- 2-3 years providing end-user support and System Administrator in financial field is a plus
Familiar with the following:
- Have a good knowledge with Active Directory
- Desktop operating systems, MS SCCM, MS exchange console, print server and AV console.
- Various software applications and basic hardware for the PC
- Principles of network systems
- MCP Microsoft certified professional
- Basic understanding of electrical safety procedure
Required skills:
- Customer Service oriented
- Strong problem solving and analytical skills
- Fast learner and adaptive in a dynamic environment
- Organized and systematic
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