Job Details
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Job Description
Role Objective:
Leading the implementation of CVM Strategy for both Outbound & Inbound Campaigning Capabilities within Etisalat Misr.
KEY ACCOUNTABILITIES
Outbound Capabilities:
- Build, maintain, and ensure scalability of Outbound Campaign Management system sustaining high loads and business continuity.
- Etisalat Misr is Calibrating on Teradata Technology CIM –Customer Interaction Manager- as its main outbound Campaigning Tool.
- Contribute in the business journey assessments and design implementation of products over Outbound Campaigning system.
Inbound Capabilities:
- Build, maintain, and ensure scalability of Outbound Campaign Management systems sustaining high loads and business continuity.
- Etisalat Misr is Calibrating on Teradata Technology RTIM –Real Time Integration Manager-as its main inbound Campaigning Tool.
- Contribute in the business journey assessments and design implementation of products over Inbound Campaigning system.
Self Service Capabilities:
- Build, maintain and ensure usability of SelfService capabilities to enable business user of applying his day to day campaigns and necessary changes to customer experience.
- Self Service Capabilities includes the following
- Messaging Engine (Notifications Platform)
- Mobile Advertising Systems (Powered by Lagorta)
- CVM Offers Hub.
- CVM Channels Hub.
Second Line Support Activities:
- Provide Second line support activities to our Operations and 1st line support team.
- Support in the Business investigations running on different CVM Platforms coming from (Inbound/Outbound) Channels.
- Provide support to business users to best utilize the existing Self Service Capabilities
Job Requirements
Desirable Qualifications and Experience
- Engineering Bachelor Degree in System/Software Engineering.
- Master’s Degree in Data Science is a plus
- Data Management Certification is a plus.
Knowledge:
- Knowledge of Hadoop ecosystem, Pig Latin or HiveQL
- In depth knowledge of one or more of the following: Teradata, SQL, R, Python, Unix Scripting, ETL tools
- Capability to execute complete analysis process from data extraction / manipulation through QC, report and delivery of data and reports
- Ability to create automated process and knowledge on CronTab, autosys or related tools
- Exposure to Tableau, Power BI or other BI tools
- Knowledge of Bigdata Cloudera Implementation and administration.
- Knowledge of Data Streaming Capabilities KAFKA/SPARK/STORM.
- Knowledge of IN Memory Database Capabilities i.e. HBASE
- Knowledge of database implementation using relational databases.
- Knowledge of Linux/Unix/Windows.
- Knowledge of data warehouse technologies, tools and solutions.
Education:
- Engineering Diploma in Systems/Software engineering/Data Management.
Prior Work Experience:
- 5+ years of professional experience working with data management solutions.
Language Proficiency:
- Fluency in both spoken & written English & Arabic language is required.
Problem Solving:
- Strong Statistical Analysis
Skills & Abilities:
- Project management skills.
- Management and leadership skills.
- Planning skills.
- Ability to interact with all levels of management and staff.
- Strong communication and presentation skills.
- Business skills & understanding.
- Performance Management.
- Solid Leadership & Management skills
- Ability to coach and support a team of data engineers to drive business results in a timely manner
- Ability to work independently and mentor junior team members
- Strong attention to detail
- Strong verbal and communication skills
- Comfortable working in team-oriented, deadline driven environment
- Business, economics, or quantitative methods background
