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Job Description
- The Customer Success/ Satisfaction Manager works with customers to ensure they are receiving the tools and support needed to achieve their goals.
- This includes advising them on buying decisions and on-boarding new users after purchase. CSMs have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviors to the sales, marketing, and product teams.
Responsibilities
- Provide product support service to customers, whether on-premises, over the phone, or over the internet.
- Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention.
- Address customer’s complaints, suggestions, and requests.
- Provide customer training and education on company products and services, whether on-premises, over the phone, or over the internet.
- Follow up on customer contracts´ renewals.
- Develop and implement a well-planned customer onboarding program.
- Develop a customer journey with a churn metrics and reduction plan.
Job Requirements
Qualifications & Work Experience
- • Bachelor’s degree in any field.
- +1 years of relevant experience.
- Excellent command of English.
- Job Behavioral Competencies
- Excellent verbal, written, and interpersonal communication skills.
- Customer service orientation.
- Planning and organizing skills.
- Self-driven, dynamic, and proactive.
- High computer literacy and ability to learn new software.
