Job Details
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Job Description
About the role:
- Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
- Ensuring customer satisfaction in every step of problem resolution.
- Perform technical escalations in line with our Fault Management policy.
- Liaise with other relevant internal departments to ensure all incidents are managed properly.
- Monitoring the performance and the behaviour of orange critical applications.
- Real-time monitoring: incident detection and analysis, logging of the faults in the relevant.
Job Requirements
- Bachelor degree in Computer science or IT
- Fluent in English and French is a must
- Excellent verbal and written communication skills.
- Knowledge of commonly-used concepts, practices, and procedures for end-user technical support.
- Strong Customer Service Experience. 0-2 years experience is a plus.
- Excellent Phone Etiquette.
- Strong problem solving and research skills.
- Functional knowledge of network and security
- CCNA certification is a plus
