Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
We're hiring an ambitious E-commerce Customer Service Representative who wants to make an impact and work on something big!
This role is not just customer service, it is a key role in creating a spectacular customer experience and requires a unique set of skills. That's why we empower our CS agents to be leaders.
You will have a lot of capacity to grow and advance in your career with Gebnalak.com if you have these qualities.
Responsibilities:
- Handling customer requests & questions that come via phone & social media.
- Handling customer complaints with professionalism & provide exceptional customer experience.
- Replying to comments on social media.
- Solve any issues customers might have with their orders.
- Process new orders from different sources on a daily basis.
- Daily follow up on order delivery to make sure orders are delivered on time.
- Reporting & documenting all customer requests for reference and easy follow up.
The answer to the hidden question is “Growth”
(make sure to mention this word in your answer to make sure you read the full job description)
Job Requirements
If you are a leader in life, we want you. This role does not require previous experience but the ideal candidate should have the following qualities:
- Leadership
- Ownership
- Hungry for learning & growth
- Problem solver
- Dedication
Requirements:
- Bachelor degree
- Demonstrates a positive, enthusiastic, friendly attitude
- Attention to details
- Good written and verbal communication skills in English & Arabic
- Good Computer & MS Office skills
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
