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Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Open and maintain customer accounts by recording account information
- Identify and assess customers' needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
Job Requirements
- Possesses excellent handling skills and customer service.
- Ability to understand customer problems and needs.
- Knowing the methods of measuring and tracking performance indicators and measuring customer satisfaction.
- Ability to use CRM software.
- Proficiency in communication and negotiation skills in a distinctive way.
