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Technical Support Specialist

Heliopolis University
Salam City, Cairo
Posted 4 years ago
117Applicants for1 open position
  • 48Viewed
  • 22In Consideration
  • 3Not Selected
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Job Details

Experience Needed:
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Job Description

Job Description:

  • Supporting all university staff with any technical issues they are facing
  • Networks Troubleshooting daily both hardware and software problems for end users in current working network environment
  • Helping academic staff with any issues related to network , internet and software problems .
  • Supporting all university staff with any technical issues they are facing
  • Installing and configuring software, hardware and networks
  • Monitoring system performance and troubleshooting issues
  • Helping academic staff with any issues related to copier machines , operating systems and software programs .
  • Installation Windows and software

Key Responsibilities: 

  • Monitor all infrastructure servers.
  • Technical issues.
  • Network and internet Performance .
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Develop and maintain local networks in ways that optimize performance .
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Set up accounts and workstations
  • Check Smartboards and projectors problems
  • Follow up all operating systems and legal software  licenses .
  • Diagnosing and solving hardware or software faults
  • Technical issues Smartboards , projectors and Copier machines.
  • Set up new user accounts and workstations

Job Requirements

  • Bachelor degree of computer science Engineering or relevant field
  • Experience 1-3 years.  
  • English:  Good.
  • Experience in building and maintaining Network and systems
  • Certified : Cisco ( CCNA ) , Microsoft ( MCSE ) .
  • Good Knowledge of  Firewall & Network Security  .
  • Good Knowledge of  cisco and HP switches . 
  • Good Knowledge of Email Server ( Google Apps , Office 365 , Exchange ……. ) 
  •  Good Knowledge of Active Directory, DHCP and Dns Server.  
  • Good Knowledge of  Network Devices and hardware maintenance .
  • Good Knowledge of Network tools for monitoring. 
  • Good Knowledge of Linux administration

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