Customer Service Representative ( E-Commerce )
Togar -
New Nozha, CairoPosted 3 years ago100Applicants for1 open position
- 43Viewed
- 7In Consideration
- 1Not Selected
Job Details
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Job Description
- We're hiring an E-Commerce Customer Service Representative for our Misr Al Gedida office.
- Our E-Commerce Customer Service Representative will be a key contributor to growing our business and will work very closely with our vendors, sales, and product management team.
Responsibilities:
- Assist in the processing of online purchases quickly and while providing superior service to customers.
- Field calls and E-mails of customer inquiries.
- Assist with returns and the RMA process as needed.
- Coordinate with shipping carriers to ensure the safe delivery of all packages.
- Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge.
- Demonstrate knowledge of computer components to assist customers with technical questions as needed.
- Handel and solve customer complains.
Job Requirements
Requirements:
- BS/BA degree.
- Past working Experience in an E-commerce company is preferred, not a MUST
- Past working Experience in a Telesales position is preferred, not a MUST
- Detail-oriented and quick-thinking personality with the ability to work in a fast-paced environment.
- Organized and a strong aptitude to follow tasks through to completion.
- Excellent active listening and time management skills with the capability to address difficult situations with patience and professionalism.
- This is an entry-level position
- Experience: Minimum 1 year in a similar position
- Good written and verbal communication skills in English & Arabic
