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Job Description
- Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
- Ensuring customer satisfaction in every step of problem resolution.
- Perform technical escalations in line with our Fault Management policy.
- Liaise with other relevant internal departments to ensure all incidents are managed properly.
- Monitoring the performance and the behavior of orange critical applications.
- Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
Job Requirements
- C1/C2 Language Level Spanish
- Willing to learn technical skills to serve the job purpose
- Experience in Technical customer care is a huge Plus