Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Support Accounts and give recruitment advice to management, supervisors and employees
- Conduct Competency Based Interviews (CBIs) and final assessments for FLL positions and other Managerial positions (MLL) upon need.
- Determine selection criteria with the Hiring Managers/ Recruitment Manager and identify the account profiling needs for the team, and SYKES Culture
- Train and advise Hiring Managers on interviewing techniques and assessment methods
- Monitor the use of APT and ensure the recruitment cycle is being followed by the team
- Assign SRs to different recruitment team members when needed and support with coaching on the most effective sourcing technique
- Monitor and coach on the filing system
- Design job descriptions after performing the needed job analysis
- Ensure the team follows SYKES branding process for job posting
- Attend job fairs and recruitment events
- Support with identifying future hiring needs and proactively prepare sourcing plans
- Ensure meeting all SLAs of open vacancies according to the defined process
- Manage the performance of the team, develop and coach team members when they are carrying out their day to day duties
- Recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual quality hiring and selection
- Deal with underperformance cases in a professional, consistent and timely manner, seeking advice as necessary
- Conduct regular 1:1s, daily checkpoints and bi-weekly Audits
- Ensure fair utilization of team’s effort & the workloads of the team, motivating them to ensure that all KPI’s are met
- Communicate effectively with the team ensuring that all messages and information are being communicated consistently & ensures communication gaps and conflicts with relevant stakeholders
- Ensure a high standard of code and leadership by being a role model and setting an example for others to follow
- Be able to report on team’s deliverables and KPIs and hold oneself accountable on them
- Be able to deliver the following reports on timely manner: Sources ROI – Source utilization – Team’s utilization, and other related recruitment reports that may be assigned
- Provide individual coaching & training to team members where appropriate.
- Reach targets in respect of quality
- Foster a culture of continuous improvement in the team
Job Requirements
- Minimum 4 years of experience in Talent Acquisition Field
- Call Centre background is preferred
- HR Diploma or equivalent is preferable
- Proficiency in English or French languages (C1-C2)
- Excellent people management skills
- Excellent communication and customer service skills
- Team player
- Ability to prioritise and multitask the daily activities
- Ability to work under pressure and within a changing environment
- Ability to write reports, business correspondence and procedure manuals
