Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of company developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
Job Requirements
- Bachelor’s Degree in Business Administration, or any related field.
- 10+ years of experience in the same position.
- Working Experience in the real estate field is a must.
- Excellent user of CRM System, Excel, and MS Office.
- Excellent Communication, Presentation, and problem-solving skills.
- Customer orientation and ability to adapt/respond to different types of characters.
