Job Details
Experience Needed:
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Salary:
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Skills And Tools:
Job Description
- Be an engaged, active member of the team, contributing to driving greater efficiency and optimization across our environments.
- Build, install and configure servers in virtual AWS public cloud.
- Administer complex web hosting configuration components, including load balancers, web servers, database servers, etc...
- Participate in an on-call rotation to support customer-facing application environments.
- Monitor and optimize system performance taking proactive measures to prevent issues and reactive measures to correct them.
- Participate in the Incident, Change, Problem, and Project Management programs and document details within prescribed guidelines.
- Advise team on tactical and strategic operational improvements to enhance operational capabilities.
- Create and maintain documentation of enterprise infrastructure topology and system configurations.
- Serve as an escalation for internal support staff to resolve issues
- Coordinate with internal staff and schedule maintenance activities, including application and/or hardware upgrades, when applicable.
Provide periodic status reports to internal staff regarding maintenance and upgrade activities
Job Requirements
- Ability to apply creative problem solving and manage through ambiguity.
- Willingness to take ownership of problems and seek solutions to meet customer needs
- Highly collaborative team player.
- Ability to work under remote supervision and with a minimum of direct oversight.
- Strong written and verbal communication skills.
Technical Requirements:
- 3+ years of experience supporting Windows and/or Linux environments, including process management, user management, distilling log files, and debugging performance issues.
- 3+ years of experience supporting virtual production environments; AWS preferred.
- Experience supporting production SaaS systems and applications that are available on a 24x7 basis.
- Be familiar with the basic networking concepts of DNS, NTP, DHCP, VLANs, HTTP/HTTPS, and IPSec/SSL VPNs.
- Be familiar with AWS Security concepts including IAM accounts, encryption, CloudWatch monitoring/alerting.
- Experience with production-level web hosts including IIS, J2EE application servers (resin, tomcat, WebLogic).
- Experience with production level storage systems,
- AWS: EBS, EFS, S3,
- on Prem Storage: NetApp and Compellent
- Basic knowledge and experience with load-balancing technologies, preferably f5, Netscaler, AWS: ALB/NLB
- Basic knowledge of scripting technologies: Ansible, Puppet, Chef, Terraform.
- Scripting experience with PowerShell, Bash, Perl, Python, and/or PHP.
Desired Skills:
(What skills would be nice to have but not required?)
- Mass email platform admin experience
- Outlook/Exchange administration
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