Infrastructure – LAN L1/L2/L3 Support Engineer
Genovity -
6th of October, GizaPosted 3 years ago51Applicants for1 open position
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- 4In Consideration
- 0Not Selected
Job Details
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Job Description
We are hiring for a major client a full time Infrastructure Datacentre – LAN 1/L2/L3 Support Engineer located in Cairo, Egypt
Responsibilities:
The candidate should be an expert in the following areas:
- Troubleshoot and resolve hardware, software, and Layer 1 and 2 connectivity problems
- Working with Monitoring tools and identification of events / incidents
- Ticket logging, classification, prioritization, escalation
- Perform simple activities (Device health check, Co-ordination with users and other teams, Switch restart, Configuring switch interface, Firewall rule creation etc.) by following Standard Operating Procedures / Knowledge Base articles.
- Prioritizing and escalating with Manager on duty (MOD) to ensure timely resolution
- Incident & Service Request Management within Service Level Agreement
The candidate will need to have acceptable knowledge on the following areas:
- Managing and documenting knowledge artifacts
- Perform analysis of repeated incidents and come up solutions that help in preventing such incidents.
Job Requirements
The candidate must have experience/knowledge with the following technologies:
- Good Understanding of LAN L1/L2/L3
- Datacentre Networking, BGP, OSPF, SSL, IPsec, VPN, Nexus
- Good Understanding of networking protocols- BGP, OSPF, TCP/ IP and security protocols- SSL, IPsec, VPN technologies
- Hands on experience in Routers, Switches, Firewalls (Multi-Vendor)
- Hands on experience in network management tools
The candidate must have the following qualifications/experience:
- Bachelor of Engineering / Technology / Science
- Should be able to work with colleagues from different cultures
- ITIL Process Awareness (Incident , Change and Problem Management)
- Excellent Analytical and troubleshooting skill.
- Excellent in Verbal, written communication.
- Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
- Good to have CCNA level certification
- Good communication skills.
- Excellent problem solving and self-learning skills
- Arabic Speaking with Good written and verbal English communication skills.
- Accessibility and security compliance as per the customer requirement
The following experience will be a plus:
- Firewall
- DNS/DHCP/IPAM