Infrastructure – LAN L1/L2/L3 Support Engineer

Genovity -
6th of October, GizaPosted 3 years ago

51Applicants for1 open position

Job Details

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We are hiring for a major client a full time Infrastructure Datacentre – LAN 1/L2/L3 Support Engineer located in Cairo, Egypt

Responsibilities:

The candidate should be an expert in the following areas:

Troubleshoot and resolve hardware, software, and Layer 1 and 2 connectivity problems
Working with Monitoring tools and identification of events / incidents
Ticket logging, classification, prioritization, escalation
Perform simple activities (Device health check, Co-ordination with users and other teams, Switch restart, Configuring switch interface, Firewall rule creation etc.) by following Standard Operating Procedures / Knowledge Base articles.
Prioritizing and escalating with Manager on duty (MOD) to ensure timely resolution
Incident & Service Request Management within Service Level Agreement

The candidate will need to have acceptable knowledge on the following areas:

Managing and documenting knowledge artifacts
Perform analysis of repeated incidents and come up solutions that help in preventing such incidents.

The candidate must have experience/knowledge with the following technologies:

Good Understanding of LAN L1/L2/L3
Datacentre Networking, BGP, OSPF, SSL, IPsec, VPN, Nexus
Good Understanding of networking protocols- BGP, OSPF, TCP/ IP and security protocols- SSL, IPsec, VPN technologies
Hands on experience in Routers, Switches, Firewalls (Multi-Vendor)
Hands on experience in network management tools

The candidate must have the following qualifications/experience:

Bachelor of Engineering / Technology / Science
Should be able to work with colleagues from different cultures
ITIL Process Awareness (Incident , Change and Problem Management)
Excellent Analytical and troubleshooting skill.
Excellent in Verbal, written communication.
Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
Good to have CCNA level certification
Good communication skills.
Excellent problem solving and self-learning skills
Arabic Speaking with Good written and verbal English communication skills.
Accessibility and security compliance as per the customer requirement

The following experience will be a plus: