Retention Advisor(Excellent Engl...
Maadi, Cairo
Retention Advisor(Excellent English speakers)
Maadi, Cairoposted 34 minutes ago1 open position
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Job Description
- Engage with customers to understand their needs and concerns, providing tailored solutions to retain their business.
- Handle inbound and outbound retention calls in a professional and empathetic manner.
- Identify reasons for customer dissatisfaction and proactively address issues to prevent churn.
- Promote relevant products and services to enhance customer satisfaction and loyalty.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with cross-functional teams to resolve complex customer issues promptly.
- Monitor customer accounts for potential churn indicators and initiate retention strategies.
- Follow up with customers to ensure their concerns have been resolved and they are satisfied with the outcome.
- Meet or exceed individual and team retention targets and KPIs.
- Stay updated on company products, services, and promotions to provide accurate information to customers.
Job Requirements
- Excellent command of spoken and written English.
- Strong interpersonal and communication skills.
- Ability to handle challenging situations with professionalism and empathy.
- Customer-focused mindset with a passion for delivering exceptional service.
- Strong problem-solving and negotiation abilities.
- Ability to work effectively in a fast-paced, office-based environment.
- Familiarity with CRM systems and customer service processes.
- Flexibility to work full-time, under pressure, and adapt to changing priorities.
- Team player with a positive attitude and willingness to learn.
- Previous experience in customer service, retention, or a related field is an advantage.
