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Job Description
- Serves existing customers by analyzing work orders; planning weekly travel schedule; investigating complaints; conducting tests; resolving problems.
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Documents service and installation actions by completing forms, reports, logs, and records. Using the SFDC
- Maintains customer confidence by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Able to communicate actively on high standard with our Principals that helps to solve difficult service cases and to introduce the ideas in field services.
- Interact positively with the sales team trying to guide them to offer the optimum instrument in the special applications.
Job Requirements
- Bachelor’s degree in Electrical or Mechanical
- Have a good knowledge on all technical aspects that are related to your work segment
- 1-2 years’ experience in Field Service in industrial kitchens and cooling equipments.
- Experienced in the use of Microsoft office.
- Fluent language skills in English (Writing & Speaking)
- Have Experience in Commissioning, startup & Troubleshooting for Instrumentation.
- The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
- Possess strong problem-solving skills
- Excellent writing /communication skills.
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