Skills And Tools:
- Maintaining a positive and professional attitude while greeting customers at all times.
- Responding promptly to customer inquiries.
- Follow up on all client’s cases that he/she assigned on and make sure that its solved.
- Acknowledging and resolving customer complaints and escalate to next level if needed.
- Knowing all company’s services so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Prepare the daily report of all the tasks that he/she managed and report it back to the team leader.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Follow the company’s and department’s rules and regulations.
- Ensure that all the processes and procedures are controlled by the occupational health & safety regulations.
- Excellent communication skills.
- Excellent command of English.
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