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Job Description
- Planning and delivering CRM strategies across the company encouraging customer retention and loyalty.
- Investigate customer's problems and find solutions
- Handle major incidents that cannot be resolved by agents.
- Resolve complaints and order issues.
- Plan & supervise the day-to-day handover activities to customers.
- communication, follow up, coordination and escalation with the related departments.
- Prepare a weekly/monthly /quarterly reports to Senior Management.
- Handle all escalated cases and obtain the needed approvals from upper management.
- Ensuring professional relationships are established and maintained with clients.
Job Requirements
- Bachelor’s degree in Business Administration, Public Relations, Communications, or a relevant discipline.
- 10 years of experience in in similar role
- Excellent Communication skills & problem solving
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