Job Details
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Job Description
- Confer with customers by telephone or in person to provide information about products or services, take or handle accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Assist clients via Inbound Emails and Chats regarding subjects such as needed documentation, pending deposits/withdrawals, trading platforms, issues with trades and the movements in the markets, among others
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Follow up with clients that are not satisfied to ensure that standards are always kept high
- Work and coordinate with multiple ZFX departments as well as your colleagues to ensure client requests are always satisfied
- Give a support to other departments when needed
- Process deposits, withdrawals, and follow up with key stake holders.
- Continuously and proactively work to learn and improve your knowledge. While a lot of training is provided both at the beginning and continuously, it is expected of everyone in this role to proactively want to constantly learn and improve themselves.
- use company Back-office system (IB portal) to create accounts
- Aptitude to learn Financial Markets.
- Daily CRM Assignments.
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