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Job Description
Paymob is looking for a Customer Success Specialist to help us improve the experience of our customers. You will accomplish this by training and supporting our customers. You will also provide after-sales support, implement business growth strategies, & will handle billing. We will train you on our specific business operations and arm you with product knowledge, but you should have experience in business management, and outstanding communication skills.
Customer Success Specialist roles and responsibilities:
- Prepare for deployments and trainings
- On-Boarding & training new customers to use our solutions
- Troubleshooting technical issues customer might have with the service (First line support)
- Through discovery, relationship building, and problem solving, provide exceptional customer service including issue escalation, problem resolution and up-selling additional services.
- Follow-up with existing accounts to ensure customer satisfaction, consult on new features, and identify up-sell opportunities.
- Be prepared for regular On-Site visits to all customers
- In charge of Customer Billings and Invoicing
- Report bugs, documents it & follow up with Technical PM
Job Requirements
Requirements & Qualifications
- 1 to 3 yrs of experience.
- Customer Support \ Sales experience is a plus
- Thrives in a high tech, fast paced, team oriented environment.
- Possesses computer skills and web literacy, with proficiency in Word, & Excel.
- Excellent Presentation Skills - Public Speaking Abilities
- Outstanding Communication Skills.
