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Job Description
Main Job Duties:
- Implementer specialist meets with the client after a sale is made.
- Instructs and trains users on use of ERP solution.
- Good understanding of business and operational processes including Sales/purchase, human resources, payroll and point of sale.
- He has tasks help project manager to leads a sessions to collect data, documents and other information and create specifications that describe how the system will be implemented for the client.
- Following the meetings, the specialist implement a project plan and schedule that lists each task in the implementation project, the person with accountability for the task and the task's due date.
- Specialists distribute the project plan to the entire team to get their feedback and confirm the project milestone dates.
- Troubleshoot and respond to system requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
- Follow through with customers whose issues are not closed to Identify solutions to work around open issues that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Complete, maintain all company paperwork in a timely, accurate and efficient manner alongside the company’s guidelines.
Job Requirements
- Bachelor's degree preferred in Accounting
- Good knowledge of business processes & accounting
- Quick and autonomous learner
- Excellent communication skills.
- From 3 to 5 years of experience as an implementer
- Excellent planning and communication skills
- Ability to learn fast and execute accordingly
- Affinity with the IT world, you understand what an ERP is and what open source is
- Males Only