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Job Description
We are looking for a well-spoken Telesales Representative to be responsible for soliciting sales over the telephone. The Telesales Representative responsibilities include contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.
Responsibilities:
- Reach out to existing and potential customers to present our product and service offering
- Learn details about our product and service offerings
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and need
- Offer solutions based on clients needs and capabilities
- Direct prospects and leads to the sales team
- Keep an updated customer database
- Always strive towards meeting sales quota
- Track and document calls and sales
- Update client records
- Prepare and present achievements and KIPs
Job Requirements
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma; BSc/BA will be a plus
