Senior Application Integration Engineer

Responsibilities

• Develop integration solutions between third party applications and choose the technology that matches business requirements and technical constraints. 
• Receive, investigate and solve support cases concerning third-party applications through email, phone, and meetings.
•  Test the modifications implemented on applications developed by the vendor or in-house before deploying to live servers. 
• Follow-up with vendors to ensure products' delivery within budget, on time, and in line with business requirements. 
• Develop functions and reports to extend the capabilities of third party applications and implement solutions to support cases and change requests with careful consideration of interrelationships between different applications and different application modules. 
• Assist in improving users' experience and increase their knowledge of applications.
• Perform servers patching as scheduled by the corporate systems and security teams. 
• Perform a periodical health check on servers to ensure proper functionality. 
• Conduct periodical meetings with vendors to track support cases, have an overview of the upcoming releases and new features, and prepare a plan for future updates and user training.
• Document all aspects of architecture, including; data structures, logical processes, hardware and OS environment, interfaces with other systems, internal and external checks and controls and security measures, etc. 
• Document installation and technical manuals and update them when needed.
• Organize and lead periodical sessions with users to gather, understand, and document business requirements developed by vendors or in-house. 
• Provide user training on third party applications and new releases for new hires and team members. Share technical and product knowledge with team members by organizing and providing product and technical training sessions as needed.