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Job Description
- Prepare a prioritized list of outstanding payments according to severity of delinquency.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Process all charges off accounts and follow up with legal advisors.
- Provide continuous customer service with close follow up.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Perform other assigned tasks and duties necessary to support the Operation Department.
Job Requirements
- Bachelor of commerce, preferably in Business or Finance.
- Years of experience in related field: 6-9 years same field
- English Language Proficiency: Excellent
- Computer skills required
- Good MS office skills - Preferably SAP user.
