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Job Description
Do you want to work for a startup with cutting edge technologies? Do you want to work on exciting new opportunities that will directly impact people's lives? FaceGraph's is building an operations team in Egypt to keep up with the demand and improve the experience for customers in the US & Canada. Get in touch with us if you want to learn more.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Share feature requests and effective workarounds with team member
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product Teams
- Update our internal databases with information about technical issues and useful discussions with customers
- Process orders, forms, applications, and requests
Job Requirements
- Experience as a Customer Support Specialist or similar CS role
- Fluent in English (both spoken and written)
- Familiarity with Software industry
- Multi-tasking abilities
- Excellent communication and problem-solving skills
- BSc in Information Technology or relevant diploma is a plus