Technical Support Engineer
Qsource -
Hadayek Alkobba, CairoPosted 4 years ago149Applicants for1 open position
- 7Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Install and configure computer hardware, systems, networks, printers, scanners operating systems and applications.
- Support staff either face-to-face, over the phone or ticketing system for resolving issues.
- Responding in a timely manner to service issues and requests.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace PCs/Laptops parts as required.
- Provide support including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Set up new users' accounts and profiles and deal with policy issues.
- Prioritize and manage many open cases at one time.
- Testand evaluate new technology and current HW equipment.
- Install and configure network cabling, patch panels, switches and UPS points.
- Manage and update IT store records periodically (PCs, Laptops, IP Phones, ... & different IT devices).
Job Requirements
- Experience : 2 or 3 Years
- MCSA is a must
- Strong knowledge in CCNA
- Good knowledge in incident management and ticketing systems
- Good knowledge in assets management
- Presentable with Good Communication Skills
- Fast learner and flexible
- V.Good in Active Directory and Exchange
- Basic knowledge in ITIL (Option).
- VeryGood command of English
