Operational Excellence Manager

Job Summary: 

Operational Excellence Manager will be mainly responsible for all operational quality & training aspects within “LxT AI”. Determine how team members will relay and provide desired/required skills that need to be taught, training vendors and sole contractors, Oversee and control implemented training strategies, and track training progress via reports set by them and filled by their team. Create job requirements for desired candidates to join their team, while being partially responsible for the hiring process “Technical interviews''. Design custom training modules and monitor outcome and progress in execution. implement the right quality processes and practices across the organization.

Develop and provide efficient reporting for quality needed innovations, actions, risks and maneuvers.
Direct reporting on a regular basis to the Global Operations Director, plans, timelines, progress team performance and other ad hoc reporting. Be able to set a clear communication matrix between PMO & QA departments while eliminating all possible bottlenecks.

Responsibilities:

• Optimize training with maintaining solid processes provided to contractors who will work on different types of projects
• Maintain a solid quality process to assess their work “Grading System”
• Quality benchmarking and means for leading all individuals in charge of quality monitoring “Reviewing”
• Quality grading scale, to set the benchmarks for passing/failing “Grading Scale”
• Being able to create a quality process that would be of both effectiveness and efficiency “in terms of: time consumption & actionable insights: for quality improvement areas determination”
• Feedback and quality enhancements processes for contractors “Process for trainers to coach contractors”
• Bucketing system for root cause analysis
• Means for monitoring all Quality & Training operational metrics with solid reporting “Actionable insights out of created dashboards and monitoring forms/templates”
• Plans for improvement and innovation
• Setting department objectives and team KPIs
• Capacity planning processes to carry to team members
• Planning for expansions desired or expected, while overseeing execution carried by team members
• Continuous improvements for implemented processes
• Processes setting for different domains where will be asked to operate