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IT Help Desk Specialist

Bahna Engineering
Zamalek, Cairo
Posted 11 months ago
236Applicants for1 open position
  • 70Viewed
  • 62In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Respond to queries via email, or phone. 
  • Help other staff members with troubleshooting and diagnosing problems.
  • Providing technical assistance for questions and problems all Help Desk issues
  • Resolving problems with networks and other computer systems , laptops , printers , scanners .
  • Diagnosing system errors and other issues. 
  • Following up with the team to ensure full resolution of issues. 
  • Running reports to analyse common complaints and problems. 
  • Installing or changing software to fix issues.
  • Solid experience with Microsoft server, DC,DHCP, DNS,GP, Users deployment & maintenance 
  • Monitor the services and operational health of these servers and workstations associated with these systems, performing hardware and software maintenance and repairs as necessary to maintain system stability and continuity.

Job Requirements

Typically requires a bachelor’s degree in information systems, business systems, management information systems, IT Management, or other IT degree and 5 years of related experience.

  • Solid understanding of networking concepts like TCP/IP.
  • Proven work experience as a Windows Server Administrator with detailed knowledge of Windows server setup, deployment, and maintenance.
  • Knowledge of network security systems, intrusion detection systems, and data backup.
  • Strong experience troubleshooting and resolving complex system hardware and software issues
  • Preferred:  CCNA and MCSE certified 

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