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IT Help Desk Specialist

Shiny White Dental Center
New Cairo, Cairo
Posted 2 years ago
181Applicants for5 open positions
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Respond to any Branch Maintenance.

Job Requirements

  • Working Hours 12 Hours per day - 6 days per week
  • bachelor's degree
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills 

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